{"xsrfToken":"5b788067a0edc621eee9f9b79199d8a104444bb1_lout","branding":{"id":"3","key":"bas","name":"Blackout App Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7645cb8-159c-4b0d-962f-6a948e596f7e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjEzMjIxYi1lM2EwLTRkNGQtOTJiNi00ZjJlYzBmNmM3ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3NjQ1Y2I4LTE1OWMtNGIwZC05NjJmLTZhOTQ4ZTU5NmY3ZSI6WyJyZWFkIl19LCJleHAiOjE3NDQzMjQ3NTcsIm5iZiI6MTc0NDMyNDE1N30.sAoyTh__hnbsu5A-3_y8iTpUxLu-ySSqg0P-URnqBwY&client=f213221b-e3a0-4d4d-92b6-4f2ec0f6c789&mode=fit","logoId":"e7645cb8-159c-4b0d-962f-6a948e596f7e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Blackout Help Center","sharedPortalName":"Blackout Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Blackout Help Center","sharedPortalName":"Blackout Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#35b4c3","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/44fe4fd6-1fa3-49b1-8758-6c0472c725ae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjEzMjIxYi1lM2EwLTRkNGQtOTJiNi00ZjJlYzBmNmM3ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ0ZmU0ZmQ2LTFmYTMtNDliMS04NzU4LTZjMDQ3MmM3MjVhZSI6WyJyZWFkIl19LCJleHAiOjE3NDQzMjQ3NTcsIm5iZiI6MTc0NDMyNDE1N30.Nj6_CkSRcqL-4pHOU_rDDZ7kXWe4frN3hmSXZX1cmrQ&client=f213221b-e3a0-4d4d-92b6-4f2ec0f6c789&height=300&mode=fit","bannerMediaApiFileId":"44fe4fd6-1fa3-49b1-8758-6c0472c725ae","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"bas","projectId":10005,"serviceDeskId":3,"name":"Blackout App Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10","name":"Account and Billing Questions","descriptionHtml":"","callToAction":"Account and Billing Questions","introHtml":"<p>Choose this if you have questions about your account, logging in, or billing.</p>","icon":10568,"iconUrl":"https://help.center.blackout-app.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[4],"key":""},{"id":"17","name":"Fixture Request/Adjustment","descriptionHtml":"","callToAction":"Fixture Request/Adjustment","introHtml":"<p>Don't see a fixture you are using in the database? Request one here. Have an issue with a fixture? Let us know!</p>","icon":10563,"iconUrl":"https://help.center.blackout-app.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[4],"key":""},{"id":"12","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://help.center.blackout-app.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10566,"iconUrl":"https://help.center.blackout-app.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[4],"key":""},{"id":"15","name":"Suggest a New Feature/Improvement","descriptionHtml":"","callToAction":"Suggest a New Feature/Improvement","introHtml":"<p>Let us know your idea for a new feature/improvement.</p>","icon":10567,"iconUrl":"https://help.center.blackout-app.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[4],"key":""},{"id":"9","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10569,"iconUrl":"https://help.center.blackout-app.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[4],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://help.center.blackout-app.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://help.center.blackout-app.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[17,9,10,15,14,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"797ff1f3-3f6a-3deb-8f3f-bac9bac3baa5","appLinkName":"System Confluence","appLinkUrl":"https://blackoutlightingconsole.atlassian.net/wiki","spaceKey":"BAS","spaceName":"Blackout App Support","spaceUrl":"https://blackoutlightingconsole.atlassian.net/wiki/spaces/BAS","isServer":false},"labels":[],"projectKey":"BAS","serviceDeskId":3,"kbLinkDomainURLs":["https://help.center.blackout-app.com","https://blackoutlightingconsole.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BAS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjEzMjIxYi1lM2EwLTRkNGQtOTJiNi00ZjJlYzBmNmM3ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzMjUzNTcsIm5iZiI6MTc0NDMyNDE1N30.2Fr098YhfQrXgl-2Cuw33yBmb1hDr5n6lQtYv-8RC10","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"f213221b-e3a0-4d4d-92b6-4f2ec0f6c789","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10,"projectId":10005,"form":{"name":"Account and Billing Questions","descriptionHtml":"","callToAction":"Account and Billing Questions","intro":"<p>Choose this if you have questions about your account, logging in, or billing.</p>","instructions":"","icon":10568,"iconUrl":"https://help.center.blackout-app.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10060","fieldConfigId":"10166","label":"Blackout Account Email","description":"Please enter the email you use to log into the app","descriptionHtml":"<p>Please enter the email you use to log into the app</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10","calendarParams":{"firstDay":0,"date":"2025-04-10T18:29:17-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"797ff1f3-3f6a-3deb-8f3f-bac9bac3baa5","appLinkName":"System Confluence","appLinkUrl":"https://blackoutlightingconsole.atlassian.net/wiki","spaceKey":"BAS","spaceName":"Blackout App Support","spaceUrl":"https://blackoutlightingconsole.atlassian.net/wiki/spaces/BAS","isServer":false},"labels":[],"projectKey":"BAS","serviceDeskId":3,"kbLinkDomainURLs":["https://help.center.blackout-app.com","https://blackoutlightingconsole.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMjEzMjIxYi1lM2EwLTRkNGQtOTJiNi00ZjJlYzBmNmM3ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzMjUzNTcsIm5iZiI6MTc0NDMyNDE1N30.2Fr098YhfQrXgl-2Cuw33yBmb1hDr5n6lQtYv-8RC10","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"f213221b-e3a0-4d4d-92b6-4f2ec0f6c789","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}