Blackout Help Center

Welcome to the Blackout Help Center

Topics

  1. General
    1. How does Blackout work?
    2. What iPad do you recommend?
    3. Which Art-Net or sACN interface do you recommend?
    Show 4 more
  2. Accounts & Billing
    1. Trouble in Login Land 🚪🔐
    2. Can I buy additional universes without purchasing the Premium Plan?
    3. Why is the In-App Purchase $799 but the Website Only $600?
  3. Troubleshooting
    1. Issue connecting to your fixtures?
    2. How to connect to a MIDI controller?
    3. How do I...? I need help creating a specific effect

Suggested forms

  • Account and Billing Questions in Blackout App Support

    Choose this if you have questions about your account, logging in, or billing.

  • Technical Support in Blackout App Support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Suggest a New Feature/Improvement in Blackout App Support

    Let us know your idea for a new feature/improvement.

  • Fixture Request/Adjustment in Blackout App Support

    Don't see a fixture you are using in the database? Request one here. Have an issue with a fixture? Let us know!

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